Optex respects your privacy and will not spam.

 

Optex regards customer privacy as an important part of our relationship with our customers. If you have questions or concerns regarding this statement, you should first contact us at info@optexaust.com.au.

Optex handles all personal data in accordance with applicable personal data laws. When a customer purchases an Optex product or when a user completes an online form for subscriptions or newsletters, such customer or user consents to the processing of their personal data by Optex in accordance with the purpose for which the data was provided.

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We lawfully collect personal information that is necessary for our business to function and may include:

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• Name, company, address and contact details.

• Payment card data.

• Data from customer surveys, subscriptions or newsletters.

• Data from Optex social media and other digital platforms.

 

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use your personal information:

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• To maintain your relationship as a customer of Optex

• To provide the products and services you have requested from Optex

• To administer and manage those products and services

• To answer your inquiry

• To book an appointment

• For marketing of products and services you have shown interest in and only with your explicit prior consent

• To detect, prevent and address technical issues

Agents and third party software

Optex may use from time to time agents, social media and/or other cloud based software to market and/or manage our business, example, HubSpot, PayPal, Stripe, calendaring software etc who may collect your details on our behalf. You may also refer to their relevant privacy policies for more information.

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Payments

 

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

 

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

 

The payment processor we work with is PayPal which is integrated onto our shopping page developed within WIX to process customer registration and payments at https://www.optexaust.com.au/ for payment.

 

For more information about the privacy practices of PayPal, visit their privacy policy page at https://www.paypal.com/au/webapps/mpp/ua/privacy-full.

 

Personal data

 

You may at any time decline any further marketing communications. You may also at any time ask to be removed from our mailing list. 

Customers have the following rights in respect of their personal data:

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• Access to personal information and request a copy of such information, subject to law.

• Request correction and updating of personal data. 

• Demand the deletion of personal data, subject to law. 

• Withdraw a consent to process personal data, subject to law. 

 

We reserve the right to reject any requests in respect of processing personal data which are of a harassing or repetitive nature, which require disproportionate technical measures, which impact the protection of other customers’ personal data, or where it would be disproportionately resource-demanding or highly complicated to accommodate the request.

 

We protect personal data from unauthorised disclosure. Only Optex persons/employees who require access to the personal data in connection with their job function have access to this data. In some cases, Optex may be required by law or by the order of a public authority to transfer personal data.

 

Cookies

 

Optex uses cookies. Cookies are used for personal settings, website functionality and targeted marketing. In your browser you can delete cookies, or set the browser to request your permission to accept cookies.

 

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website: at www.optexaust.com.au.

 

Contact Us

If you would like any further information, or have any queries in relation to this Privacy Policy or our information handling practices in general, please contact us at info@optexaust.com.au.

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